Parts Salesman - 1 Position
Major Responsibilities
Parts
To understand the Parts Sales Process and implement them in a consistent manner.
Monitor the quality of the goods ensure that they are in good condition and suitable for use inform Parts Supervisor of any quality problems.
Keep all parts catalogues, manufacturer’s lists etc, updated and tidy.
Stock control:
Ensure that all paperwork, documentation and requisitions are filled correctly to allow for easy retrieval.
Check that the physical stock item matches the invoice / issue voucher requisitioned by workshop or customers, delivering right first time transactions to ensure high levels of customer satisfaction.
Monitor goods outward traffic completing the appropriate stock control forms, ensuring that there is no unauthorized withdrawal of stock.
Required Education/Qualification, knowledge and Experience:
Automotive Diploma
Job specific training
1 – 3 year experience in a European Brand Service Centre
Good Understanding of English
Basic Computer Knowledge
Sales skills
Khmer & English speaking.
Please forward your resume/CV to Jan Weissar along with your photo:
jan [dot] weisser [at] porsche-cambodia [dot] com
Mechanic / Electrician Level 2
To diagnose, repair and service the range of Porsche vehicles in accordance with principal work specifications ensuring each customer receives excellent customer service. Ensure that all work is completed to the highest possible safety and quality standards, and within the agreed timescales of manufactures labour operation times, to ensure customer satisfaction.
Accountabilities
Diagnosing
Using diagnostic equipment and a systemic approach, ensure vehicles faults are recorded via vehicle analysis log (VAL) then diagnosed as per PIWIS fault guide and rectified accordingly.
Check level and quality of work through the correct use of diagnostic equipment and road testing vehicles after work has been carried out. Liaise with After Sales Manager and Service Advisor to advise on additional work and timescales for completion.
Team work with all your colleagues to provide excellent customer service, share best practice.
Repairs
Overhaul, repair and re-assemble complex mechanical components as required, ensuring that work is completed to the highest possible safety and quality standards, and within the agreed timescales of manufactures labour operation times.
Identify and correct any wear and tear of running gear components and perform vehicle wheel alignment independently
Warranty
Identify any safety related work required that is covered by the warranty process, ensure that all documentation is in place and coordinate with After Sales Manager / Service Advisor & Warranty Administrator.
Complete all relevant service documentation (Job sheets, PDI’s, Service Report) in line with warranty and dealer requirements.
Operational
Maintain workshop housekeeping standards at all times, which includes the use of all special and personal tools provided
Comply with the company’s best working practices and procedures to ensure all work is carried out observing safe working practices of self and others.
Attend regular staff meetings, using them as a basis for communication or sharing of any ideas contributing towards the improvement in processes or cost savings.
Personal Development
Practice personal continuous improvement by attending allocated online or instructor lead training courses, assimilate information provided on new product lines and develop an understanding of the latest technology as it applies to servicing.
Arrange an annual appraisal with your line manager in accordance with the company’s appraisal process.
Education/Qualification
Automotive Diploma, specialised in Automotive Electric
Basic Premium Manufacturers training completed successfully
Advanced Premium Manufacturers training completed successfully
Experience (experience required for the job)
1 – 3 year experience in a European Brand Service Centre
2 Years specific brand experience
Skills (general job knowledge & skills)
Understanding of English language, verbally and in writing
Computer Knowledge in order to maintain technical warranty documentation
Competencies (general behavioural attributes) and Levels
Please forward your resume/CV to Jan Weissar along with your photo:
jan [dot] weisser [at] porsche-cambodia [dot] com
Mechanic Level 1
To service vehicles according to the manufacturers guidelines, identifying any additional work required, complete pre-delivery inspections (PDI), change tyres and complete any minor mechanical repairs as required independently. Ensure that all work is completed to the highest possible safety and quality standards, and within the agreed timescales of manufactures labour operation times, to ensure customer satisfaction.
Accountabilities
Vehicle Servicing
Complete manufactures vehicle service checklist, and identify any additional work required whilst coordinating with After Sales Manager / Service Advisor that any additional work finds the customers repair approval.
Deliver a Fast Track service to ensure customer satisfaction.
Complete any additional work required to the high Porsche standards and in the agreed timescales, to ensure high levels of customer satisfaction.
Pre Deliver Inspection
Complete all pre-delivery inspection requirements as stated by the manufacturer.
Warranty
Identify any safety related work required that is covered by the warranty process, ensure that all documentation is in place and coordinate with After Sales Manager / Service Advisor & Warranty Administrator.
Complete all relevant service documentation (Job sheets, PDI’s, Service Report) in line with warranty and dealer requirements.
Operational
Maintain workshop housekeeping standards at all times, which includes the use of all special and personal tools provided.
Comply with the company’s best working practices and procedures to ensure all work is carried out observing safe working practices of self and others.
Attend regular staff meetings, using them as a basis for communication or sharing of any ideas contributing towards the improvement in processes or cost savings.
Personal Development
Practice personal continuous improvement by attending allocated online or instructor lead training courses, assimilate information provided on new product lines and develop an understanding of the latest technology as it applies to servicing.
Arrange an annual appraisal with your line manager in accordance with the company’s appraisal process.
Key Performance Indicators
Achievement of productivity and efficiency KPI’s
Low repeat repair ratio
Cleanliness & Accuracy
Education/Qualification, Skills, Competencies and Experience
Identify the recruitment specifications needed to perform this job at fully-acceptable level
Education/Qualification
Automotive Diploma
Porsche / VW / Audi / BMW / Mercedes Benz Exposure - Desirable
Experience (experience required for the job)
1 – 3 year experience in a European Brand Service Centre - Desirable
Skills (general job knowledge & skills)
Understanding of English language, verbally and in writing
Basic Computer Knowledge in order to maintain technical warranty documentation
Please forward your resume/CV to Jan Weissar along with your photo:
jan [dot] weisser [at] porsche-cambodia [dot] com
Service Advisor - 1 Position
To deliver exceptional customer service, representing Porsche Center Cambodia - Precision Cars (Cambodia) Ltd, by exceeding customer expectations. To provide the customer the interface to the workshop, ensuring the communication flow is always accurate and timely. Provide as detailed as possible information’s to the customers needs, his complaint or the initial diagnoses of possible vehicle faults recorded. Accurately invoicing of all work completed, and to up-sell additional services and products, increasing the profitability of the service centre.
Accountabilities
Customer Focus
Pro-actively communicate with customers upfront of their appointment if any additional work is scheduled or required, explain all the aspects of vehicle safety, costs and additional time involved.
Take all details of vehicle history, existing damages or faults in consideration when providing customers timely with an estimate of how much time and what costs are involved to complete the agreed work. Ensure customer understands all work carried out and deal with any concerns or complaints immediately.
Crosscheck always the available customer details within C@P and update those where - and whenever necessary.
Check the prepared invoices before the arrival of customer. Ensure the accuracy and explain the customer any additional cost, future requirements under consideration of possibly existing warranty.
Business Development
Understand the customer’s ongoing vehicle needs, financial budget and contribute positively to the potential sales and service elements of the business.
Up-sell additional services and products to customers to increase profitability of the service center.
Operational
Plan all jobs effectively to optimise workshop utilisation, offer additional services to customers when workshop not working to available capacity.
Open job cards in providing most detailed information’s, co-ordinate with team members of the workshop ensuring that information is accurate or any special requirements are identified.
Maintain an accurate database of customer information to aid in product recall and marketing campaigns.
Observe all guidelines, instructions and conditions laid down by the law, the authorities and the manufacturer with regard to customer advice.
Personal Development
Practice personal continuous improvement by attending all allocated online trainings
Arrange a meeting with your line manager in accordance with the annual appraisal.
Attend regular staff meetings, using them as a basis for the communication of sharing any ideas contributing the improvement in processes, cost savings and revenue increases.
a. Education/Qualification
• High School Educated
• Automotive Diploma – Desirable
• Manufacturer Training - Desirable
b. Experience (experience required for the job)
• Previous Service Advisor Experience within a European Manufacturer Service Centre
• 1 year workshop experience with a European Car Brand - Desirable
• Customer Service experience
c. Skills (general job knowledge & skills)
• Customer Focus - Empathy
• Problem solving
• Planning and Organising
• Excellent verbal and written communication in Khmer & English language
• Technical knowledge
• Computer literacy, MS Office with focus on word and excel
Please forward your resume/CV to Jan Weissar along with your photo:
jan [dot] weisser [at] porsche-cambodia [dot] com